Thank you for shopping with Shop | Strands. When you purchase our products you are subject to the following terms and conditions. Please make sure to thoroughly read these terms, as making a purchase is an agreement to abide by these terms.
Your personal information provided during your purchase, including email addresses and physical addresses, will NOT be released, sold or rented to any entities or individuals outside of Shop | Strands.
shopstrands.com also uses 3rd party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google Content Network (GCN). As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
By subscribing to our newsletter or registering to be notified when a product is back in stock you are authorizing us to send you communications.
All pricing worldwide is in USD. Orders shipping to a California address are subject to 9% Sales tax. Shop | Strands reserves the right to change pricing at our discretion and without notice.
- We do NOT ship to P.O. Boxes.
- Your order will be dispatched within 3-5 business days.
- Orders are generally shipped using standard ground shipping. However, Shop | Strands may vary the shipping method depending on the destination.
- Once items have been shipped, they become the property and responsibility of the purchaser. If a product arrives damaged or is misplaced, it is the purchaser’s responsibility to file a claim with with the shipping agent. No refunds or replacements will be given for products missing or damaged in transit.
- Please enter your shipping address correctly as once it has been received and dispatched we can not change the address and you will be charged the standard applicable postage rate to resend.
- If the product was marked with ‘pre-order’ your item will ship automatically when in stock and you will be sent tracking emails on the day of dispatch.
DELIVERY COST AND ESTIMATED DELIVERY TIMES
Shipping fees are the sole responsibility of the purchaser, as well as any additional customs fees incurred by international shipments. Shipping timelines for international shipments are subject to customs clearance, which may add time to transit.
Time in transit varies on origin and destination. Not all areas are eligible for expedited or overnight shipping.
You will receive tracking information from the shipping provider. All tracking enquiries and estimated delivery times must go through the the shipping agent for your order. Shop | Strands will not be able to track items on behalf of customers.
RETURNS AND EXCHANGES
We will gladly refund or replace items that are faulty or damaged during production (please see SHIPPING section for items damaged during shipping). Please send an email to RETURNS@shopstrands.com with an explanation and photos of the damage. We take the quality of our products very seriously and want you to be happy with your purchase. Damaged items must be reported within 7 days of receipt of the item and must be returned in and with their original packaging. After 7 days, damaged returns are only accepted with a 20% restocking fee.
When there is no problem with the item, we will also refund items within 14 days, less shipping and handling, that are in UNUSED and UNWASHED condition. Return shipping is the responsibility of the purchaser, and refunds will only be issued when the item has been received and inspected. Send an email to RETURNS@shopstrands.com for instructions on returns.
Offer cannot be combined with any other coupons, promotions, sales, or discounts unless otherwise advertised. Limit one coupon per customer per transaction only. Offer applies to pre-tax merchandise only (excluding shipping charges).
All emails and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received an email in error please notify Shop | Strands at firstname.lastname@example.org. Messages contain confidential information and are intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy any e-mail not addressed to you.
Please notify the sender immediately by e-mail if you have received an e-mail by mistake and delete the e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.