Here are answers to some of the most frequently asked questions! If you don't see the answers to your questions here, please contact us!
Where are you based?
Answer: We are proudly located in sunny California! Any questions will be answered by a member of our team, and all orders ship right from our office in Southern California!
How will my order be shipped to me?
Answer: We use UPS Ground to ship all domestic orders! We couldn't be happier with the speed, reliability, and customer service provided by UPS! Plus, how great is it to see your friendly neighborhood delivery driver, dressed in khaki, delivering goodies straight to your door?!
What materials are used in your products?
Answer: We have included materials in each of our product descriptions. We strive to use the highest quality and most natural materials available in all of our products.
How much is shipping?
Answer: Shipping is ALWAYS free when shipping to the USA! We think this makes for an easy and hassle free shipping experience.
How do returns work?
Answer: We always want you to be completely satisfied with your purchase. How the return process works just depends on why you're returning the item. If the product is defective, just shoot an email to firstname.lastname@example.org, and we'll get you taken care of. The whole process is on us. We cover return shipping if it's required and can either issue you a refund or ship a replacement item right away. If the product was damaged during shipping, you will need to file a claim with the shipping company. Luckily, we use UPS exclusively for domestic shipping and we've found their customer service to be top notch! If you just changed your mind, we are happy to make exchanges, minus additional shipping costs.
How do you process payments?
When you make your purchase, you can select from one of the following payment options:
1. Credit Card: This is processed through Shopify Payments. Shopify Payments is a secure payment gateway used by tens of thousands of online retailers! We never see your full credit cards details, only the last 4 digits.
2. Paypal: Paypal can process your payment either through your Paypal account or via a credit card. You will be redirected to Paypal's payment portal to complete your purchase securely. Paypal is also trusted by millions of users for purchases every day!
3. Apple Pay: If you're using Safari on a Mac or iOS device, you'll have the option to pay with Apple Pay. In addition to being secure, Apple Pay is probably the fastest payment option if you're already using it.